Frequently Asked Questions
There is no better way to consult with us about your server related queries. All Consultations are FREE. Simply click the chat icon in the lower right corner and talk with our server support specialists.
All our services are built into a package. The full pricing for our packages can be found here. Any further information can obtained via our contact page.
We take data privacy very seriously. Our specialists will not access any confidential data on any systems. Please also make sure no confidential information is open when a remote sesh is active.
We take pride in contributing to a cleaner future. All our services and software tools used are configured in 100% renewable data centers.
This depends on your region, where all services will automatically be taxed accordingly to your regions taxation laws.
We accept most credit cards and PayPal. Visit our pricing page, add the service you wish to acquire and select the payment method of your choice.
Yes! Our co-browsing and remote software feature is end to end encrypted and secured in order for our specialists to perform the services necessary on your PCs, workstations and servers.
All purchases are made through the website. Once you have paid for the service, we will issue an official ServerSesh invoice and you can schedule or start your remote support with one of our specialists.
This will depend on the issue and work at hand. We aim to resolve issues and implement fixes as soon as possible.
We constantly push updates to our users, therefore if we require additional time you will be notified straight away.
We will provide a refund if our specialists are not able to complete all works at hand within 24 hours. In order to request a refund, please send an email stating you would like a refund to [email protected].
Feel Free To Ask Questions